Window and Door Field Service Technician III

PGT is seeking a skilled and customer-focused Window and Door Service Technician III to join our team in Tampa, FL. In this role, you’ll represent PGT professionally while diagnosing and resolving product issues, supporting large-scale projects, and mentoring new technicians. If you’re experienced, safety-conscious, and passionate about delivering excellent service, we’d love to hear from you.

📍 Location: Tampa, FL
🏢 Company: PGT Innovations (Part of MITER Brands)

🕒 Schedule: Monday through Friday, starting at 7:30 a.m.

💰 Compensation range is between $23.00 to $27.00

🏢 About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we’re proud to serve our customers with integrity, innovation, and excellence.

• 🔑 Serve as a product expert and key contact on large or complex service projects.
• 📞 Communicate professionally with customers and coworkers, both on-site and via phone.
• 🔍 Diagnose product issues and implement effective repair solutions.
• 📅 Schedule service appointments and order necessary parts.
• 🧰 Perform complex repairs independently and safely using hand and power tools.
• 👩‍🏫 Train and mentor lower-level Field Service Technicians.
• 🗣 Provide feedback to leadership on technician performance and product issues.
• 🛡 Determine warranty vs. installation issues and communicate with distributors as needed.
• 📝 Maintain accurate documentation of service calls and submit reports promptly.
• 🧹 Ensure job sites are left clean and restored to original condition.
• 📦 Maintain inventory and cleanliness of service vehicle and warehouse supplies.
• 🤝 Support Team Leader with inspections and coordination when needed.

• 🎓 High school diploma or GED
• 🛠 3–5 years of experience in window and door manufacturing or repair
• 🏷 Strong knowledge of PGT products and warranties
• 🚗 Clean driving record per PGT’s safe driving policy
• 🤝 Ability to work independently and in a team setting
• 💻 Proficiency with Microsoft Outlook, Word, Excel, and Windows
• 📱 Familiarity with iPads and mobile devices for documentation and scheduling
• 🗣 Excellent communication and conflict resolution skills
• ⚖ Strong judgment and decision-making abilities

📜 Certificates & Licenses

• 🪪 Valid Class D driver’s license
• 🏗 Aerial Lift Qualification (or ability to obtain within 6 months)

⭐ Preferred Qualifications

• 🔧 2–3 years of PGT-specific service experience
• 🌐 Bilingual in English and Spanish (especially in areas with high Spanish-speaking populations)