Shipping Coordinator

🧰 Service Shipping Coordinator – Tualatin, OR

🛠️ Keep Our Service Team Running Strong at Milgard!

Are you a proactive problem-solver who thrives in a fast-paced, service-focused environment? Join Milgard Windows & Doors in Tualatin, OR as a Service Shipping Coordinator and play a key role in supporting our field technicians and ensuring timely service for our customers. 🧩

You’ll be the central hub for coordinating service-related shipments, managing paperwork, and helping our technicians deliver exceptional customer experiences—every single day. 💼📦

💡 Career Growth Opportunity: Be part of a team where your skills matter and your career can grow. Milgard is now part of MITER Brands, opening doors to exciting new opportunities across the organization!

🌟 Why Milgard?

• 🏆 Industry leader in windows and doors across the Western U.S.
• 🤝 Collaborative, customer-focused team culture
• 🚀 Opportunities for advancement and development
• 🛠️ Make a real impact every day

🕒 Shift & Pay

• 💵 Pay Range: $25.29/hour
• 🗓️ Schedule: Monday–Friday, 8-hour shifts
• 🌞 Day Shift: 8:00 AM start time

• 🤝 Support techs with product questions and reschedules
• 📞 Manage morning reschedule call/send lists
• 📊 Run and update OTD reports, follow up on CSR errors
• 🗓️ Help find earlier service dates for urgent cases
• 🧩 Add service appointments to the Gantt chart and confirm with CSRs
• 🧳 Assist with tech coverage during vacations or zone impacts
• 📅 Use pull-forward and open case lists to fill schedule gaps
• 🖨️ Prep paperwork: manifests, shippers, glass adds for techs 
• 🚚 Coordinate Portland trips: assign dock doors, create waves, and communicate with expeditor
• 🔍 Review daily reports and manifests for late adds or missing items
• 📁 Scan and organize glass add documentation
• 🧾 Invoice completed shipments and resolve open orders
• 🧹 Review purge lists and advise techs on next steps
• 📦 Provide techs with supplies and support throughout the day

• 📦 1–2 years of customer service experience using an enterprise system (manufacturing preferred)
• 🪟 Experience in window sales or service is a plus, but not required
• 🎓 High school diploma required; college degree is a bonus
• 💻 Strong computer skills and ability to learn new systems
• 🧠 Excellent attention to detail and data entry accuracy
• ☎️ Comfortable handling multiple phone lines

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. 

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