Customer Service Representative

Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a Customer Service Representative to join our team in Venice, FL. In this role, you will be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you will play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts.

💵 Hourly Pay Range: $17.20 – $22.00 (Based on experience)

📅 Schedule: Monday – Friday

⏰ Work Hours: 8:00 a.m. – 5:00 p.m.

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nations largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., were proud to serve our customers with integrity, innovation, and excellence.

• Research disputed orders to identify errors, correct issues, and prevent future occurrences.
• Receive service calls from dealers or homeowners and document product-related issues.
• Troubleshoot problems to avoid unnecessary service calls or Return Merchandise Authorizations (RMAs).
• Investigate sales orders to determine warranty status and company responsibility for service or repairs.
• Enter service request details into the computer system and update dealers on service call status.
• Coordinate service calls with field service representatives.
• Order replacement or missing parts as needed for service calls.
• Communicate with dealers and service reps to gather information on disputed errors and scheduled service calls.
• Prepare and enter replacement orders, including all relevant order details and reason codes.
• Submit orders for reconditioning service for vinyl products under warranty.
• Collaborate with internal departments (Customer Service, Sales, Manufacturing, Production Scheduling, Transportation, Service, Warehouse) to resolve customer service issues.

• A strong, extensive knowledge of PGT products and parts, alongside a passionate commitment to continuous learning and professional development opportunities.
• Comprehensive familiarity with PGT procedures, including shipping, Return Merchandise Authorizations (RMAs), production releases, and service order processing.
• Demonstrated proficiency in AS400 for efficient service call entry, order processing, and accurate data retrieval.
• Experience with PC-based software, including Microsoft Office.
• On-the-job training in RVI and Frontier systems is required.
• Communication: Exceptional verbal and written communication skills with both internal teams and external customers.
• Mathematical: Basic calculation skills required.
• Reasoning: Ability to investigate issues and determine effective solutions while maintaining composure under stress.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.