Technical Product Specialist

The Technical Product Specialist is responsible for supporting MITER Brands Team Members in the Eastern Business Unit by providing technical expertise on our products. This role has primary responsibility for bridging the gap between technical and non-technical teams, ensuring everyone understands product capabilities, features, and benefits, and how they align with customer needs. This role involves troubleshooting, providing training, and analyzing customer feedback to improve product development and market positioning. 

Pay Range: $67,000 - $84,000, depending on relevant experience and qualifications

• Develop a deep understanding of MITER Brands' products, including their features, benefits, and technical specifications.
• Collaborate with product development, operations, sales, marketing, and customer support teams to ensure alignment and effective communication regarding product features and customer needs.
• Provide technical product support and troubleshooting assistance to customers and internal teams.
• Participate in product testing for both physical products and customer-facing systems, and in quality assurance processes, to ensure products meet customer expectations.
• Help ensure product lines are equipped with appropriate technology and features to drive sales growth and profitability targets.
• Stay informed on market requirements for current and future product lines through market research and Voice of the Customer (VOC) insights.
• Collaborate with MITER University to create training programs for customers and MITER Team Members to educate them on product features, benefits, and advantages to increase their knowledge and improve customer experience.
• Attend site visits and assist customers and field service representatives as a subject-matter expert on their respective needs, including troubleshooting and installation training.
• Maintain an understanding of each product's cost structure and margin profile.
• Monitor products through their life cycle, identifying opportunities and overcoming challenges with a focus on creativity and continuous improvement.

• A bachelor’s degree in business, marketing, or a related field is highly preferred; Equivalent and relevant experience (5+ years) in the residential window industry will be considered.
• Preferred experience and knowledge in manufacturing, product management, pricing, sales, and marketing.
• Ability to work independently and with a team in a high-growth environment.
• Results-oriented, self-motivated individual experienced in cross-functional collaboration
• Strong analytical skills, multi-tasking, and organization
• High level of customer service focused on both internal and external partners
• Strong proficiency in the MS Office Suite
• Excellent presentation, written, and verbal communication skills
• Ability to travel occasionally domestically up to 15%.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401(k) with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401 (k) retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard, and PGT Industries, is an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.