NewSouth Window- Service Coordinator

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.

Why work at NewSouth?

At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.

NewSouth is looking for a team member with excellent written and verbal communication skills, able to multi-task, and provide the highest quality customer service.

• Handle incoming phone calls from customers and document issues in CRM system
• Order products and schedule all services needed
• Confirm all service agreements are uploaded and orders are placed
• Track services for completion and quality check
• Follow-up to confirm the product is ordered immediately and correctly for project
• Contact customers periodically to update on material orders and expected start date
• Track the processing of all Return Merchandise Authorizations
• Work with collaboratively with Service Techs to collect all necessary documentation or information

• High School Diploma or GED
• 1–2 years of administrative, operations, or production coordination experience preferred
• Window and door industry experience a plus, but not required
• Excellent communication and organizational skills
• Proficient with computers, including CRM systems and order management tools
• Ability to prioritize tasks, solve problems, and work cross-functionally
• Strong attention to detail and a proactive mindset
• Dependable, collaborative, and customer-focused attitude
• Ability to work this schedule onsite- Monday- Friday 8am-5pm