Support Tech I

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

Why work at MITER Brands?

The IT Support Technician I role is to ensure the stability, integrity, and efficient operation of the in-house desktops and other nodes on the network that support end-user organizational functions. This includes designing, installing, configuring, administering, and fine-tuning of operating systems and components across the supported facility in a timely and efficient manner. The IT Support Technician I will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

• Troubleshoot, maintain and resolve hardware and software problems, including end user PCs, printers, PC controlled manufacturing equipment, applications, etc.

• Imaging, configuring, and deployment of new computer hardware.

• Use helpdesk software to track information, status, and resolution for all incidents.

• Create and maintain users in Active Directory.

• Create and maintain documentation on IT processes and common hardware/software troubleshooting

• Research, coordinate, and participate in key IT process improvements, hardware and software procurement, design and review of new systems, and application deployments.

• Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines.

• Recommend and execute modifications to workstations in order to improve efficiency, reliability, and performance.

• Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.

• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

• Technical certificate or degree in Information Technology OR direct work experience in the Information Technology field.

• Operating systems experience with Windows 7/8/10/11, Server 2012/2012 R2/2016/2019.

• Technically competent with various software programs including Microsoft products, such as 365, Office Suite, SharePoint, and Active Directory.

• Solid working knowledge of current Internet technologies including security, VPN, web filtering tools, and cloud-based solutions.

• Ability to effectively prioritize tasks.

• Strong written and oral communication skills.

• Strong customer service and interpersonal skills.

• Some travel will be required.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #MITERopseast