Senior Office Manager- Retail

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.

Why work at NewSouth?

At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.

A Senior Office Manager acts as a liaison between the Market Office Managers and both Corporate Accounting and Senior Management. They are responsible for training, support, and driving all processes pertaining to the bookkeeping & concierge responsibilities of the field markets

• Oversee all Market Office Managers to ensure consistency and continuity in processes and procedures, while providing support and guidance as needed
• Training & onboarding responsibilities for new Office Managers
• Accounts Receivable Support
• D365 Support on all levels of market responsibilities
• Partner with IT/Corporate Accounting to streamline existing processes and create more efficient work steps
• SOP updates/Playbook BPO
• Backup Office Manager responsibilities in lieu of open positions and those on PTO
• Audit existing Office Manager work to ensure processes are being followed by the SOPs/training
• Oversee Window & Door Market Concierges to ensure standardized processes & a consistently high level of customer service. This includes conducting data reviews, performance reviews, and partnering with Market Office Managers for support and guidance

Requirements:

• This position will require travel at a minimum of 50% to perform the job duties that cannot be completed using technology resources
• Access to all operating systems for each market

• 5-10 years of office manager or relevant work experience
• 2-3 years of leadership experience
• Strong accounting skills
• Strong Microsoft Excel skills
• CRM & ERP experience
• Excellent interpersonal & team building skills
• Excellent communication skills
• Strong attention to detail

Travel Requirements

Travel for training maybe required or annual meetings, less than 10% annual travel.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.