Customer Service Rep

Location US-CA-Simi Valley
ID 2025-13151
Category
Customer Service
Position Type
Full-Time
Remote
No
Min Pay Range
USD $22.00/Hr.

Summary

🌟 Join MITER Brands as a Customer Service Representative – Simi Valley, CA

Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a Customer Service Representative to join our team in Simi Valley, CA. In this role, you’ll be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you’ll play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts. 

đź’° Compensation & Schedule

  • Hourly Pay Range: $22.00 - $24.00/hr, depending of experience. 
  • Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m.

🏢 About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we’re proud to serve our customers with integrity, innovation, and excellence.

Responsibilities

  • Providing top-tier support via phone and email for warranty-related inquiries.
  • Reviewing and processing customer requests with accuracy and efficiency.
  • Scheduling field technicians for warranty repairs within your assigned region.
  • Managing customer accounts and ensuring satisfaction through proactive communication.
  • Handling payment transactions securely and professionally.
  • Collaborating with internal teams—field service, sales, plant management, and engineering—to resolve issues.
  • Prioritizing and expediting special requests to meet customer deadlines.
  • Maintaining a positive and flexible attitude in a fast-paced environment.
  • Performing clerical and administrative tasks as needed.

Qualifications

  • A high school diploma or equivalent (some college coursework preferred).
  • 1–2 years of experience in customer service, preferably in manufacturing or building materials.
  • Experience in window sales or millwork is a strong plus.
  • Excellent communication and multitasking skills.
  • Strong attention to detail and organizational abilities.
  • A collaborative mindset and ability to work across departments. 

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO), including Vacation, Personal, and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. 

 

Ready to make a difference?
Apply today and become part of a team that’s building a better view—one window at a time.

 

#MITERsimi 

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