Field Service Tech II

🎯 Position Overview

PGT is seeking a Field Service Technician II with two to three years of experience in manufacturing, construction, or window and door repair. This role involves diagnosing service issues, determining warranty vs. installation concerns, and performing repairs safely and professionally. You’ll be a key player in maintaining our commitment to quality and customer satisfaction.

🛠️ Field Service Technician II

📍 Location: North Venice, FL
🏢 Company: PGT Innovations (Part of MITER Brands)
💵 Starting Pay: $21.00/hour
🕒 Schedule: Monday–Friday, 7:30 a.m. – 4:00 p.m.

MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors.

• Communicate courteously with co-workers and customers at job sites or residences
• Schedule service calls based on urgency and availability
• Order necessary parts and reschedule appointments if parts are unavailable
• Troubleshoot product issues and implement corrective actions
• Assist in training and mentoring junior technicians
• Safely operate hand and power tools
• Document service calls using mobile devices (iPad, Surface, etc.)
• Submit service completion details using company software
• Maintain service vehicle cleanliness and functionality
• Manage inventory of parts and supplies in warehouse and vehicle
• Inspect incoming parts for quality; reject and reorder as needed
• Collaborate with other technicians on multi-tech projects
• Ensure job sites are left clean and in original condition
• Provide feedback to Field Service and Manufacturing teams
• Notify distributors of installation-related issues when applicable

• High School Diploma or GED required
• Strong knowledge of PGT products and warranties
• Two to three years of experience in manufacturing or window/door repair
• Proficient with Microsoft Outlook, Word, Excel, and Windows
• Comfortable using iPads and mobile devices for documentation
• Ability to work independently and in a team setting
• Clean driving record per PGT’s safe driving policy
• Excellent knowledge of hand and power tool safety
• Field Service experience preferred
• Self-starter with high motivation
• Communicate effectively and courteously with customers, builders, and co-workers
• Ability to read and comprehend instructions and memos
• Ability to write clear correspondence
• Comfortable presenting information in small group settings
• Bilingual in English and Spanish is a plus (especially in high Spanish-speaking areas)
• Diagnose repair issues and develop corrective action plans
• Recognize potential liability situations and escalate appropriately
• Notify appropriate personnel for guidance in complex case.

🪪 Certifications & Licenses

• 🚘 Valid Class D Driver’s License
• 🏗️ Aerial Lift Qualified (or ability to become qualified within 6 months)

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.