Customer Service Representative

🧑‍💼 Customer Service Representative

📍 Location: Temecula, CA
🏢 Company: Milgard Manufacturing (Part of MITER Brands)
💵 Compensation: Starting at $24.00/hour
🕗 Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m.

🎯 Job Overview

A Customer Service Representative role is available at Milgard Manufacturing in Temecula, CA. You will provide exceptional support to builders, contractors, and homeowners, focusing on replacement parts ordering and warranty services. This role is vital in upholding our commitment to quality and customer satisfaction.

MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors.

• Customer Support: Provide quality assistance via phone or email regarding warranty issues on Milgard products.

• Order Processing: Review requests and schedule technicians for warranty repairs within the region.

• Account Management: Work directly with assigned accounts to resolve warranty and non-warranty issues.

• Communication: Respond accurately to customer inquiries and process warranty issues promptly.

• Transaction Handling: Process payment transactions with confidentiality.

• Liaison Role: Collaborate with internal and external teams (field service, sales, plant management, engineering) to resolve order-related issues.

• Request Expediting: Expedite special requests to meet customer deadlines.

• Adaptability: Stay flexible and positive when handling challenging customer needs.

• Administrative Duties: Perform clerical and other administrative tasks as assigned.

• Education: High School Diploma or equivalent; some college preferred

• Experience: 1–2 years of experience, preferably in manufacturing and building materials

• Industry Knowledge: Previous windows sales and millwork experience preferred