Dispatcher Field Service

🚚 Dispatcher – Field Service

📍 Location: Venice, FL
🏢 Company: PGT (Part of MITER Brands)
🕒 Schedule: Full-Time | On-Site | Monday thru Friday from 7:30 a.m. to 4:00 p.m. 
💼 Industry: Window & Door Manufacturing

💵 Compensation - Starting Hourly Pay: $20.00

As a Dispatcher – Field Service, you’ll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You’ll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence.

• 📥 Service Intake
  Receive service requests from processors and determine technician needs.

• 📅 Scheduling
  Assign appropriate service techs and coordinate multi-tech jobs.

• 🗂️ Service Management
  Review open service lists, prioritize older and urgent cases, and confirm part orders or inspection needs.

• 🗺️ Logistics Planning
  Map service locations and communicate availability to customers.

• 🧾 Documentation
  Log scheduled services in the Dispatch Log and individual tech calendars (Outlook).

• 🧑‍🤝‍🧑 Team Coordination
  Communicate with techs regarding job outcomes, site issues, and part orders.

• 🔁 Rescheduling & Updates
  Manage reschedules, reopen services, and update distributors as needed.

• 🕒 Time Tracking
  Monitor techs’ time off, redirected time, and cross-area support.

• 🧩 Problem Solving
  Request parts, close services, and balance workloads across teams.

• ✈️ Travel Requirements

  • 🚗 Occasional Domestic Travel
    Less than 1/3 of the time.

• 🧠 Reasoning Ability
  Ability to identify root causes and prioritize tasks effectively.

• 📚 Education & Skills

  • Strong organizational and communication skills
  • Proficiency with Outlook and scheduling tools
  • Ability to work independently and collaboratively

• 🪑 Office-Based
  Frequent sitting, walking, and standing in a typical office setting.

• 🖐️ Manual Dexterity
  Regular use of hands and fingers for office equipment.

• 📞 Communication
  Oral and auditory capacity for phone and in-person interactions.

• 📆 Attendance
  Consistent daily presence required to maintain service levels.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.