Window and Door Field Service Technician III

📍 Location: Tampa, FL
🏢 Company: PGT Innovations (Part of MITER Brands)

🕒 Schedule: Monday through Friday, starting at 7:30 a.m.

PGT is seeking a skilled and customer-focused Window and Door Service Technician III to join our team in Tampa, FL. In this role, you’ll represent PGT professionally while diagnosing and resolving product issues, supporting large-scale projects, and mentoring new technicians. If you’re experienced, safety-conscious, and passionate about delivering excellent service, we’d love to hear from you.

• Serve as a product expert and key contact on large or complex service projects.
• Communicate professionally with customers and coworkers, both on-site and via phone.
• Diagnose product issues and implement effective repair solutions.
• Schedule service appointments and order necessary parts.
• Perform complex repairs independently and safely using hand and power tools.
• Train and mentor lower-level Field Service Technicians.
• Provide feedback to leadership on technician performance and product issues.
• Determine warranty vs. installation issues and communicate with distributors as needed.
• Maintain accurate documentation of service calls and submit reports promptly.
• Ensure job sites are left clean and restored to original condition.
• Maintain inventory and cleanliness of service vehicle and warehouse supplies.
• Support Team Leader with inspections and coordination when needed.

Required:

• High school diploma or GED.
• 3–5 years of experience in window and door manufacturing or repair.
• Strong knowledge of PGT products and warranties.
• Clean driving record per PGT’s safe driving policy.
• Ability to work independently and in a team setting.
• Proficiency with Microsoft Outlook, Word, Excel, and Windows.
• Familiarity with iPads and mobile devices for documentation and scheduling.
• Excellent communication and conflict resolution skills.
• Strong judgment and decision-making abilities.

Certificates & Licenses

• Valid Class D driver’s license.
• Aerial Lift Qualification (or ability to obtain within 6 months).

Preferred:

• 2–3 years of PGT-specific service experience.
• Bilingual in English and Spanish (especially in areas with high Spanish-speaking populations).