Field Service Technician

A Field Window and Door Service Technician position is available at MI Windows and Doors (MIWD). You will be responsible for servicing existing MI customers by diagnosing, repairing, and maintaining windows and doors. This role requires strong technical skills, excellent customer service, and the ability to work independently in the field.

MI Windows and Doors is a renowned manufacturer dedicated to excellence in craftsmanship and customer satisfaction. Our Field Service Technicians are integral to maintaining our reputation by providing expert service to our valued customers.

MITER Brands, comprising Milgard, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of vinyl windows and patio doors.

💲 Hourly Compensation: Starts at $19.68
🕒 Work Schedule: Monday through Friday, starting at 6:00 a.m.
🔧 Position: Field Service Technician
📍 Location: MI Windows and Doors, Gratz, Pennsylvania

• Train to acknowledge receipt of service and contact homeowners or job supervisors within 2–3 weeks to schedule service.
• Process each order for service work, confirming load date, sizing, quantity, etc., for accuracy.
• Inspect parts received for service for shipping damage and order accuracy; complete necessary paperwork for MIWD.
• Perform courteous and prompt service; communicate with homeowners/job supervisors if service timeframes cannot be met.
• Document service completion, detailing work performed and any issues; note additional parts ordered and their delivery method.
• Submit all parts orders directly to MIWD via email.
• Conduct on-site inspections and assessments of Milgard windows and doors to identify issues or required maintenance.
• Diagnose and repair window and door-related problems, ensuring high-quality workmanship.
• Communicate effectively with customers to understand their needs and provide solutions.
• Document service visits and repairs accurately, maintaining detailed records.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Maintain a clean and organized service vehicle and manage inventory of tools and parts.
• Adhere to safety standards and company policies during all service activities.
• Provide recommendations to customers for preventative maintenance and upgrades.

• High school diploma or equivalent required; technical certification is a plus.
• Proven experience as a service technician in the window and door industry, preferably with Milgard products.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and clean driving record.
• Physical ability to lift and move materials weighing up to 50 pounds.
• Familiarity with SharePoint and basic hand tools, including drills and suction cups.
• Willingness to travel as required by workload.
• Understanding of troubleshooting windows, including water and air infiltration and basic adjustments.
• Always maintain a neat, professional appearance and manner.
• Recognize MIWD products both past and present.
• Ability to arrange and schedule multiple appointments.
• Ability to work on a 32-foot ladder.
• Safe handling of raw materials, such as glass or aluminum, while wearing proper PPE.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.