Window and Door Field Service Tech III

🦔 Join Our Team: Service Technician III at Milgard Windows and Doors 🦔

We are seeking a skilled and customer-focused Window and Door Field Service Technician III to join our team at Milgard Windows and Doors.

This role involves traveling to customer sites throughout the Phoenix, AZ area to diagnose, repair, and maintain window and door products. The successful candidate will ensure all work is completed efficiently, safely, and to the highest quality standards, while providing exceptional service to our customers.

🕓 Hours: Monday - Friday, 6 AM start time
💵 Compensation: $28.50 to $31.00 per hour, depending on experience

• 📞 Communicate courteously with co-workers and customers at all times.
• 🏠 Direct communication with customers at job sites and/or residences.
• 🛠 Task Completion: Follow assignments from Team Leader or senior technicians, including picking up parts, delivering parts, cleaning warehouse, and other tasks as required.
• ✨ Product Cleaning: Responsible for cleaning installed products at customer sites as needed.
• 💪 Assist Senior Technicians with lifting, carrying, and running parts and tools on job sites.
• 🔌 Operate Tools Safely: Use a variety of hand and power tools.
• 📱 Tech-Savvy: Familiar with iPad and other computer devices for documenting service events and reviewing schedules.
• 🤝 Collaborative Work: Partner with co-workers on projects involving multiple Field Service Technicians.
• 🔄 Site Restoration: Ensure customer residence and/or job site is returned to original condition.
• 💻 Electronic Documentation: Record service calls and actions taken using electronic formats.
• 📤 Submit Service Info: Provide closing service information to the Field Service Office promptly.
• 🛡️ Safety Assurance: Perform all work safely and professionally, adhering to company policies.
• 📦 Inventory Management: Maintain proper inventory levels in warehouse and service vehicle.
• 🚐 Vehicle Maintenance: Ensure service vehicle is well-maintained and operated safely.
• 🧽 Vehicle Cleanliness: Keep service vehicle clean inside and out.
• 📦 Delivery Assistance: Help unload delivery truck as scheduled.
• 🔍 Part Inspection: Unpackage and inspect incoming parts for quality, document issues, and ensure replacements are ordered correctly.

• 🎓 Education: High school diploma or GED preferred.
• 🔧 Tool Knowledge: Safe use of hand and power tools.
• 🚗 Driver’s License: Valid Class D Driver's License with a clean driving record per PGT’s policy.
• 👥 Team Player: Ability to work autonomously and in a team setting.
• 🗣️ Language Skills: Basic English language skills; bilingual in English and Spanish is a plus.
• 🔢 Math Skills: Ability to add, subtract, multiply, and divide using various units of measure.
• 📏 Measurement Skills: Able to read a tape measure.
• 💻 Computer Skills: Familiar with Microsoft products like Outlook and Windows; ability to use office equipment and software for communication and training.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.