Field Service Tech

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.

Why work at NewSouth?

At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.

We are seeking a dependable and safety-conscious Field Service Technician to join our team. This position supports the installation, service, and maintenance of products at customer sites and job locations. You will work closely with senior technicians, assist in service operations, and maintain a clean and organized workspace and vehicle. If you're mechanically inclined, a strong team player, and eager to grow your technical skills, we encourage you to apply.

• Assist senior technicians with job site tasks, including lifting, carrying, and managing parts and tools.

• Pick up and deliver parts between the plant, warehouse, and job sites as directed.

• Clean installed products at customer locations and ensure job sites are restored to original condition.

• Operate hand and power tools safely and effectively during service work.

• Collaborate with other Field Service Technicians on multi-person projects.

• Maintain accurate service records, including observations and actions, using digital devices.

• Submit completed service reports promptly through company service software.

• Maintain clean and organized workspaces, service vehicles, and ensure vehicle upkeep.

• Manage parts inventory in both warehouse and service vehicle; inspect and document all incoming parts.

• Identify and reject parts that do not meet quality standards and coordinate reordering through service software.

EDUCATION and/or EXPERIENCE 

• High school diploma or general education degree (GED) preferred. 
• Some working knowledge of door & windows. 
• Ability to use computer and other office equipment and software to e-mail or fax correspondence and complete on-line training as required.  Must be able to log information in a computer database. 
• Must be familiar with Microsoft products such as Outlook and Windows. 
• Knowledge of the safe use of hand and power tools. 
• Must have a clean driving record  
• Must have the ability to work autonomously as well as in a team setting. 

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.