Support Call Center Agent- NewSouth Window

Are you friendly, motivated, and looking to join a fun, fast-paced team?

NewSouth Window Solutions is seeking enthusiastic Call Center Agents to support our sales efforts by answering inbound calls, following up with web leads, and scheduling in-home sales consultations. You’ll play a key role in providing a great first impression for our customers and bridging the gap between the retail branches and our centralized headquarters.

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.

Why work at NewSouth?

At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.

Key Responsibilities:

• Answer a high-volume of incoming calls and respond to web leads quickly to schedule sales appointments
• Conduct short phone surveys to qualify customers before appointments
• Accurately enter customer data and call notes in our CRM system
• Confirm and update scheduled appointments as needed
• Review appointment schedules and lead assignments daily
• Transfer non-sales calls to the appropriate departments
• Meet or exceed daily and weekly performance goals

What We Offer:

• Paid training to set you up for success
• Competitive hourly pay with spiff and bonus potential
• Weekly & monthly contests + incentives to keep things exciting
• A fun, team-based atmosphere where your hard work is recognized
• Health, dental, vision insurance, paid time off, and 401(k) match

• 1–2 years of experience in customer service and/or a call center environment
• Strong computer skills; able to multi-task while navigating CRM systems
• Excellent verbal communication and active listening skills
• Self-motivated and results-driven with a team-first attitude
• Upbeat, professional, and persistent personality
• Punctual, dependable, and organized
• Spanish bilingual is a plus
• Must be able to work within these hours: Mon- Friday 8am-7pm & Rotating Saturdays