Field Service Tech - Pennsylvania

Great Opportunity at MI Windows and Doors in Pennsylvania!!

Field Service Tech - Pennsylvania

Pay Range starting at $19.68 and up depending on experience!

We are a local, family-owned company with a coast-to-coast presence. We offer cross training and opportunities for career growth. We encourage our team members to take on new roles, advance their careers. Team member health and safety are top priorities. MI has enhanced safety protocols in place to promote a healthy work environment.

Come Grow with MI Windows and Doors!

 Why work at MITER?   

GENERAL PURPOSE:

To inspect MI Windows and Doors products and determine problems along with installation of parts of windows and doors.

1. Train in acknowledging in the receipt of service and contacts the homeowner or job super within 2–3-week timeframe to schedule service.
2. Training on the processing of each order that is processed for service work, confirming the load date, sizing, quantity, etc., for accuracy.
3. When receiving parts for a service, inspects for any shipping damage and accuracy of the order. Also, those service technicians who receive parts directly at an MIWD facility, necessary paperwork pertaining to MIWD is completed and supplied back to MIWD Shipping Department.
4. Performs service, being courteous and prompt when doing so. If the service rep is not going to meet the appointed timeframe of a service, will immediately contact the homeowner/job super to advise them of such, and reschedule immediately if possible.
5. When service is complete, acknowledges, providing details as to exactly the work which was performed on the service, and any problems or issues. Also acknowledges if any additional parts have been ordered for either the service tech to return to the home, or which may be shipping direct to the homeowner/job super. Please note that if parts are shipping direct to the homeowner/job super, that the homeowner/job super is confident and comfortable with installing said parts.
6. All parts order will need to be submitted directly to MIWD via email
7. Travel a must

1. High school diploma or equivalent required.
2. Ability to interface with individuals with diverse backgrounds.
3. Be able to lift, carry, and install heavy window parts.
4. Knowledge of SharePoint is a plus.
5. Communicate with customers effectively and professional appearance and manner.
6. Recognize problems in windows and doors and always present MIWD in a positive way.
7. Always have a neat, professional appearance and manner.
8. Recognize MI products both past and present.
9. Ability to arrange and schedule multiple appointments.
10. Ability to work on a 32-foot letter.
11. Able to deglaze and reglaze the window.
12. Common knowledge of basic Hand tools. Including drills And-suction cups.
13. Willing to travel when workload requires it.
14. Understanding how to troubleshoot windows. Figuring out issues such as water and air, infiltration and basic adjustments.
15. Physically able to lift 80 pounds.
16. Being safe when working with raw materials, such as glass or aluminum.
17. Wearing the proper PPE.