Dispatcher Field Service

Dispatch services by performing the following duties.

· Receive information from service processors for services needed

· Schedule appropriate service tech

· Coordinate and schedule large jobs requiring more than one tech

· Review each tech’s open list, focusing on older services and priority

· Confirm that parts are ordered or if that job site needs inspection

· Map out locations

· Call the contacts on the service to advise them of the availability dates for service

· Log in all services that are scheduled on the Dispatch Log

· Log all services on each individual tech’s calendar created in Outlook

· Review the list of services for the Tuesday morning meeting

· Contact techs as needed regarding outcome, orders and site issues

· Update the distributors that request it

· File reschedules and reopen services as needed due to incorrect parts, no contacts, etc

· Keep track of tech’s time off and redirected time (due to large jobs)

· Request parts to be ordered and/or services to be closed

· Balance tech’s time when crossing over to other areas and techs that need help

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Knowledge of PGT products

LANGUAGE / COMMUNICATION SKILLS

Must communicate effectively and courteously with internal and external customers

MATHEMATICAL SKILLS

No specific math skills required

REASONING ABILITY

Ability to assist in determining cause of problem

Ability to prioritize

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Usual office environment with frequent sitting, walking, and standing.

· Frequent use of eye, hand, and finger coordination enabling the use of office machinery.

· Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone

· The position requires consistent daily attendance to provide the necessary level of customer service

TRAVEL REQUIREMENTS

Ability to travel occasionally domestically

Occasional: activity exists less than 1/3 of the time.

Frequent: activity exists 1/3 and 2/3 of the time.