Concierge

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.

Why work at NewSouth?

At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.

We are seeking a highly organized, personable, and detail-oriented Concierge to be the main point of contact for new customers during their installation journey. This fully onsite role is all about creating a seamless and professional experience — offering the kind of "white glove treatment" that sets NewSouth apart.

• Serve as the primary point of contact for all new customers after purchase
• Proactively reach out to customers to provide a warm introduction and outline next steps
• Deliver status updates throughout the production and installation process
• Respond to customer questions or concerns, acting as a liaison to internal departments (production, scheduling, service, etc.)
• Collect and document customer feedback to ensure satisfaction and support continuous improvement
• Keep all customer files, notes, and documents accurately updated in the CRM system
• Ensure the security and confidentiality of customer documents and information
• Partner with internal teams to anticipate and resolve potential issues before they impact the customer
• Maintain a professional, friendly, and solutions-oriented tone in all interactions

• 1–3 years of customer service experience, preferably in a phone-based or call center role
• Excellent communication and relationship-building skills
• Strong computer skills, with the ability to multitask and update systems while speaking with customers
• Exceptional attention to detail and organizational skills
• Professional, patient, and empathetic demeanor
• Self-starter with a problem-solving mindset and task-oriented focus
• Spanish bilingual strongly preferred

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.