Customer Service Representative

Location US-CA-Temecula
ID 2025-12646
Category
Customer Service
Position Type
Full-Time
Remote
No
Min Pay Range
USD $24.00/Hr.

Summary

A Customer Care Coordinator job, in Temecula, CA is available at Milgard Manufacturing. You will provide exceptional support to builders, contractors, and homeowners, focusing on replacement parts ordering and warranty services. This role is crucial in maintaining our commitment to quality and customer satisfaction. You take a proactive approach and a dedication to excellence in customer service. The ability to maintain confidentiality and handle transactions is essential.

 

MITER Brands, incorporating Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, renowned for our quality vinyl windows and patio doors with manufacturing plants nationwide.

 

The hourly compensation starts at $24.00. You will work Monday through Friday from 8:00 a.m. to 5:00 p.m. 

Responsibilities

  • Customer Support: Provide quality assistance via telephone or email to dealers and homeowners regarding warranty issues on Milgard products.
  • Order Processing: Efficiently process and review requests and schedule technicians within the geographic region for warranty repairs.
  • Account Management: Work directly with assigned accounts to address warranty and non-warranty issues, ensuring customer needs are met.
  • Communication: Answer customer calls, respond accurately to inquiries, and process warranty issues promptly.
  • Transaction Handling: Process payment transactions with confidentiality.
  • Liaison Role: Act as a bridge between internal and external customers, including field service, sales, plant management, and engineering, to resolve order-related issues.
  • Request Expediting: Expedite special requests to meet customer deadlines.
  • Adaptability: Remain flexible and positive when faced with challenging needs and customer demands.
  • Administrative Duties: Perform clerical work and any additional administrative tasks as assigned.

Qualifications

  • High School Diploma or equivalent; some college preferred
  • Minimum of one to two years of experience, preferably in manufacturing and building materials
  • Previous windows sales and millwork experience preferred

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

 

  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO), including Vacation, Personal, and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. 

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