Lead Setter

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.

Why work at NewSouth?

At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.

We are looking for an upbeat, customer-focused Lead Setter to be the first face and voice of NewSouth Window in our retail showroom. This is a dynamic, fully onsite role that combines in-person hospitality with outbound calling efforts to help drive sales.

The Lead Setter will welcome visitors to our showroom, offer tours, and schedule appointments with our sales team. Additionally, you’ll be responsible for making approximately 80 outbound calls per day to follow up with potential customers — conducting short qualification surveys and booking in-home consultations for our sales representatives.

Key Responsibilities:

• Greet all walk-in customers and provide friendly, knowledgeable tours of our showroom
• Schedule and coordinate appointments between customers and the sales team
• Make 80+ outbound follow-up calls daily to engage leads and schedule in-home sales consultations
• Conduct brief phone surveys to qualify customers before scheduling visits
• Accurately enter customer data and call notes into internal software while actively on calls
• Follow up on warm leads from marketing campaigns, showroom visits, and online inquiries
• Maintain a professional, positive, and resilient attitude when handling objections or challenging calls
• Meet or exceed daily and weekly goals for call volume and appointment setting

• 1–2 years of customer service and/or call center experience required
• Strong computer skills with the ability to multi-task while navigating CRM systems
• Excellent verbal communication and active listening skills
• Self-motivated and goal-driven with a team-oriented mindset
• Upbeat, friendly, and persistent personality
• Reliable and punctual with strong organizational skills
• Spanish bilingual preferred
• Ability to work this schedule: Monday–Friday 8:00 AM – 5:00 PM, Every Other Saturday 8:00 AM – 3:00 PM

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. 

If you thrive in a customer-facing role, enjoy building relationships, and are motivated by results - we’d love to hear from you!

Apply today and help homeowners make their dream windows a reality with NewSouth Window!