Sales Support Specialist

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. We are seeking a dedicated Customer Relationship and Sales Support Specialist to assist in building and maintaining strong relationships with our customers, specifically accounts (WW and Feldco). The ideal candidate will play a crucial role in communication, sales support, and performance monitoring, ensuring customer satisfaction and addressing their needs effectively.

Why work at MITER Brands?

Pay Range:  55k - 68k, depending on experience

Customer Relationship Management

• Assist in building and maintaining robust relationships with WW and Feldco accounts by understanding their needs and concerns, ensuring overall satisfaction
• Follow up on issues related to orders, field service, and quality concerns to ensure timely resolutions
• Manage sample orders and tracking processes
• Facilitate credit approval requests under $500
• Participate in bi-monthly Window World calls to stay updated and engage with clients

Communication and Liaison

• Act as a communication bridge between WW and Feldco, the Territory Sales Manager (TSM), and the Plant, sharing relevant information regarding client concerns and proposed solutions
• Assist in identifying internal contacts for customer inquiries related to service, quality, logistics, and marketing
• Propose solutions that meet customer requirements while collaborating with internal teams
• Lead various key projects/business practice functions. (EX: Samples department, Vendo initiative, etc.)

Sales and Presentations

• Dedicate one week bi-monthly to visiting WW and Feldco locations to develop relationships and better understand their needs and concerns
• Initially accompany the TSM on customer visits, progressing to managing a list of target locations independently
• Provide training on products, programs, and customer expectations as needed
• Assist in developing PowerPoint presentations for WW and Feldco locations.

Performance Monitoring and Reporting

• Understand key performance indicators (KPIs) and analyze account performance to ensure targets are met and areas for improvement are identified

Industry Knowledge

• Engage in training related to industry trends, competitor actions, and best practices to stay informed and contribute effectively to the team

• Strong communication and interpersonal skills
• Ability to work collaboratively with internal teams and external customers
• Analytical skills to assess performance metrics and trends
• Willingness to travel for customer visits
• Familiarity with sales processes and customer relationship management is a plus