IT Support Specialist III

We are currently looking for an IT Support Technician III. This role is to ensure the stability, integrity, and efficient operation of the in-house compute resources that support end-user organizational functions. This includes designing, installing, configuring, administering, and fine-tuning of operating systems and components across the organization in a timely and efficient manner. The IT Support Technician III will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

• Troubleshoot, maintain and resolve hardware and software problems, including end user PCs, printers, PC
  controlled manufacturing equipment, applications, etc.
• Maintain, troubleshoot, and deploy production facility scanning and printing equipment.
• Image, configure, and deploy new computer hardware.
• Troubleshoot network, PCs, printers and applications.
• Use helpdesk software to track information, status, and resolution for all requests.
• Use project management software to update projects and tasks.
• Create and maintain users in Active Directory and Microsoft 365 admin centers.
• Order new products such as PCs, printers and other necessary hardware/software.
• Coordinate and participate in key IT process improvements throughout the organization.
• Participate in the design and review of new systems and application deployments in workstations.
• Ensure that workstations comply with established policies, security standards, licensing agreements, and
  configuration guidelines.
• Recommend and execute modifications to workstations in order to improve efficiency, reliability, and
  
• Conduct research on hardware and software in support of procurement and system development efforts.
• Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied
  patches according to best practices.
• Ensure that any new software integration into company systems meets functional requirements, system
  compliance, security standards, and interface specifications.
• Take an active role in cross-departmental projects when needed or tasked.
• Develop full-scale project plans and associated communication documents.
• Ability to conduct and facilitate training sessions, presentations, and meetings for a deployment of a project when
  needed or tasked.
• Build, develop, and grow any business relationships both inside and outside of the company for vital success of
  any project.
• Develop best practices and tools for project execution.

• University degree or college diploma in Information Technology and Two years direct work experience in the Information
  Technology field. OR Technical diploma / certificate in Information Technology and Three years direct work experience in the Information Technology
  
• Operating systems experience with Windows 10/11, Server 2016/2019/2022.
• Technically competent with various software programs including Microsoft products, such as 365, Office Suite, SharePoint, SQL,
  MECM and Active Directory.
• Solid working knowledge of current Internet technologies including VPN, web filtering tools, and cloud-based solutions.
• Provide support for manufacturing industry specific software applications.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Ability to prioritize tasks and conform to shifting priorities, demands, and timelines.
• Ability to research, learn, understand, and apply innovative technologies.
• Ability to communicate and elicit cooperation of team members and contractors who come from a broad spectrum of
  
• Strong written and oral communication skills.
• Strong customer service and interpersonal skills.
• Overtime may be required to meet project deadlines.
• Periodic walking on concrete and production facility environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to lift up to 40lbs.
• Some travel will be required for the purpose of meeting with vendors and off-site project deployment including air travel.

The MITER Brands benefits package includes coverage of health, wealth, and wellness for you and your eligible spouse/dependents.  We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life.  Our medical plans include a Health Reimbursement Account (HRA) or Health Savings Account (HSA) option to help you save for health care costs. Below is a list of benefits you will enjoy while working with our company.

• Medical plans with HRA or HSA options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurances
• Company paid Short-Term Disability
• Company paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and 8 paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands is an equal opportunity employer. Milgard Windows and Doors does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category