Inside Sales I - WWS

NOW HIRING at Western Windows Systems - South Phoenix location!! 

Inside Sales Representative Postion

Pay rate Starting at $18.15 per hour!

Monday - Friday (scheduled start time 7am)

We offer opportunities for career growth. We encourage our team members to take on new roles, advance their careers and offer tuition reimbursement.

• Assigned to non-complex dealer base.
  • Learn and • Assigned to non-complex dealer base.
  • Learn and understand our quoting software CustomView & WebCP.
  • Understand all internal processes quote to order.
  • Learn to identify product limitations, wind load, steel requirements & product options.
  • Discusses, interprets, and edits quotes in WebCP which are received through emails for standard and/or special order line items.
  • Initiates calls to dealers to resolve questions, inconsistencies, or missing information on quotes.
  • Compiles and verifies all documents required, quotes are finalized, and identifies data to be entered prior to order entry/submittal into production.
  • Customer supplied hdw./jobsite approvals, understand processes.
  • Request CAD drawings for dealers and/or production when required for manufacturing.
  • Follows through to ensure resolution on quotes prior to submitting into order entry.
  • Reviews and authorizes, within approval level, discount requests from dealers/ sales representatives.
  • Fill out any SOPT’s (special order parts travelers) that are required and send to production control & purchasing for special ordering.
  • Determine correct ship method and shipping charge.
  • Submit finalized quotes into order entry for submittal into production.
  • Extensive daily communication internally and externally.
  • Communicate backorders with new ship dates.
  • Consults with other departments within the company to resolve dealer issues.
  • Must be able to bring dealer conflicts to resolution within assigned discretion.
  • Submit dealer change requests, including additional ship-to’s.
  • Utilize Bill of Materials (BOM) to configure parts to check stock.
  • Report any discrepancies in quoting software.
  • Support ISS Level II and outside sales teams.

EDUCATION and/or EXPERIENCE
• One to two years customer service background.
• Strong communication & writing comprehensive skills.
• High School Diploma.
• Requires proficiency in MS Office/Excel.
• Window & door experience preferred.
• Team player.

LANGUAGE / COMMUNICATION SKILLS
• Requires good verbal, written, and listening skills with external and internal customers.
• Ability to speak effectively on the phone.
• Response times within 2 hours.