Field Service Tech

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.

Why work at NewSouth?

At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.

• Communicates courteously with co-workers and customers at all times.  Communicates directly with customers at job sites and/or residences. 
• Completes tasks as assigned by Team Leader or other senior technicians such as picking up parts from the plant, delivering parts to job site, cleaning of warehouse and any other job as required. 
• Responsible for cleaning of installed product at customer site as needed. 
• Assist senior technician on job site with lifting, carrying and running of parts and tools.  
• Safely operates a variety of hand and power tools. 
• Works collaboratively with co-workers on projects involving multiple Field Service Technicians. 
• Ensures customer residence and/or job site is returned to original condition. 
• Documents the service call including any observations made and all actions taken in an electronic format whether it be a laptop or a mobile device such as an iPad or Microsoft Surface. 
• Submits closing service information to the Field Service Office in a timely manner using the service software being used at the time. 
• Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies. 
• Maintains proper inventory level of parts and supplies in warehouse and in service vehicle/van. 
• Ensures service vehicle is properly maintained kept in good working order and operated safely. 
• Ensures service vehicle is washed kept clean inside and out. 
• Assists in unloading of the delivery truck as scheduled. 
• Unpackage and inspect all incoming parts to ensure they meet quality guidelines.  
• Reject any parts that do not meet quality guidelines and be able to properly document and ensure replacement parts are ordered correctly in our service software.  

EDUCATION and/or EXPERIENCE 

• High school diploma or general education degree (GED) preferred. 
• Some working knowledge of door and windows. 
• Ability to use computer and other office equipment and software to e-mail or fax correspondence and complete on-line training as required.  Must be able to log information in a computer database. 
• Must be familiar with Microsoft products such as Outlook and Windows. 
• knowledge of the safe use of hand and power tools. 
• Must have a clean driving record  
• Must have the ability to work autonomously as well as in a team setting. 

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.