Network Administrator II- Onsite in Gratz, PA

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

Why work at MITER Brands?

The Network Administrator role is to ensure the stability, integrity, and efficient operation of the in-house Network WAN, LAN, WLAN, VPN and Network Security systems that support core organizational functions. This includes designing, installing, configuring, administering, and fine-tuning Network components across the organization in a timely and efficient manner. The Network Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

This role will sit at our Gratz, PA location.

• Troubleshoot and resolve hardware and software problems found in Routers, Switches, Wireless Controllers, Access Points, Firewalls, Email and web filters, and other related network devices.
• Design, configure, deploy and maintain interior and perimeter security monitoring devices such as Wireless Authentication, Intrusion Detection, Antivirus Applications, Email filtering and Internet Security.
• Co-lead, coordinate, and participate in key process improvements for all Networks throughout the organization.
• Coordinate with systems administrator, business application, and database administration functions to ensure availability, reliability, and scalability of the network to meet company objectives.
• Ensure that Network devices comply with established policies, security standards, licensing agreements, and configuration guidelines.
• Monitor and test system performance; provide statistics and reports.
• Conduct research on Network-related hardware and software in support of procurement and system development efforts.
• Review and deploy new firmware, signatures, IOS versions and vendor-supplied patches/ updates according to best practices.
• Ensure that any new network hardware integration into company networks meet functional requirements, system compliance, and interface specifications.
• Use helpdesk software to track information, status, and resolution for all requests, projects and tasks.
• Take an active role in cross-departmental projects when needed or tasked.
• Ability to conduct and facilitate training sessions, presentations, and meetings for a project when needed or tasked.
• Build, develop, and grow any business relationships both inside and outside of the company for vital success of any project.
• Develop best practices and tools for project execution.

Minimum Qualifications

• University degree or college diploma in Information Technology and Three years direct work experience in the Information Technology field.
• OR
• Technical diploma / certificate in Information Technology and Five years direct work experience in the Information Technology field.
• Strong familiarity with Network Devices, such as Routers, Switches, Access Points, Firewalls and other related network devices.
• Strong understanding of network subnets, VLANS, routing, topology and design.
• Solid working knowledge of current Internet technologies including VPN, web filtering tools, and cloud-based solutions.
• Basic understanding, troubleshooting and deployment capabilities of end-user hardware and software.
• Operating systems experience with Windows 7/8/10/11, Server 2012/2012 R2/2016/2019.
• Solid working knowledge of various software programs including Microsoft products, such as 365, Office Suite, SharePoint, and Active Directory.
• Technically competent with various software programs to perform daily tasks pertaining to network administration.
• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Ability to prioritize tasks and conform to shifting priorities, demands, and timelines.
• Ability to research, learn, understand, and apply innovative technologies.
• Ability to communicate and elicit cooperation of team members and contractors who come from a broad spectrum of disciplines.
• Strong written and oral communication skills.
• Strong customer service and interpersonal skills.
• Overtime may be required to meet project deadlines.
• Ability to obtain an Aerial Work Platform (High lift or Scissors lift) certificate for troubleshooting and deploying production facility related network equipment.
• Periodic walking on concrete and production facility environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to lift up to 40lbs.
• Some travel will be required for the purpose of meeting with vendors and off-site project deployment including air travel.
• On-call for after-hours support via cell phone.

Desired Experience:

• Three years of Network Administrator experience.
• Minimum three years of direct Customer Service experience.
• A strong understanding of ITIL implementation and processes.
• Experience with IT Support Desk applications such as Remedy, ManageEngine or Service-Now.
• Solid understanding of basic software, hardware, and network support practices for assisting multiple users.
• Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory/peripheral equipment.
• Experience with phone systems such as Avaya and Cisco etc.
• Requires extensive analytical skills to assess problems or unusual situations and develop solutions.