Inside Sales Specialist

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Western Window Systems, Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

Why work at MITER Brands?

The Inside Sales Specialist coordinates and administers customer relations activities including customer disputes, special discounts, as well as communications with the outside Sales team.

• Confers with sales managers and customer’s representatives to determine proper pricing for large orders and special products with no standard pricing.   

• Receives escalated customer complaints and requests for back charges beyond sales representative approval levels.   

• Evaluates complaints and back charges, recommends and/or determines appropriate action using authorized discretion in the final resolution.   

• Composes written communication in response to dealer complaints.   

• Maintains contact with customers and outside Sales throughout dispute. 

• Reviews and authorizes, within approval level, special discount requests from customer service and sales representatives.   

• Compiles and analyzes data used by Sales, such as special discounts.   

• Develops procedures for sales operations, and upon approval of procedures, ensures compliance by Sales Representatives and other sales employees.   

• Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records. 

• Maximizes productivity of Sales team through proficient use of appropriate software applications, such as Excel and others as assigned.  

• Trains new Sales Representatives in deployed CRM tools.   

• Creates queries of sales data and develops standard and ad hoc reports. 

• Maintains proper documentation for tax liability and audits.   

• Evaluates and disperses leads from various resources such as company website, DIS, Trade Professionals and Marketing.   

• Determines if Company offers appropriate product for application, conducts initial investigation and forwards leads if appropriate. 

• Analyzes requests from potential new distributors.   

• Using established criteria, determines if potential new distributor is a lead and then coordinates a meeting with the Sales leadership.  

• Coordinates and assists in the layout, ordering and installing of new or replacement products in our Trade Show Booths. 

• At least five years of customer service/sales experience the company

• Strong English language skills to communicate effectively with customers, Spanish is a benefit but not required 

• In-depth knowledge of companies products and their applications 

• Accurate mathematical skills to conduct analysis, calculate discounts and pricing, review back charges, etc 

• Ability to make sound decisions with limited supervision 

• Understanding of construction techniques and appropriate fenestration 

• Knowledge of field repair costs and techniques 

• Ability to deal effectively with diverse types of people
• Advanced level proficiency in: 

• • AS 400 
  • Web Weaver 
  • CRM systems as assigned  
  • Data Warehouse 
  • Word and Excel